Refund Policy
This Sun Bum page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to sunbuk.shop.
Our approach at Sun Bum to condition of returns
For Sun Bum customers at sunbuk.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
What Sun Bum customers should know about starting a request
For Sun Bum customers at sunbuk.shop, this section explains starting a request. To start a return or exchange, contact us at Support@Sunbuk.shop before sending the item. Once the request is approved, Sun Bum will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Details from Sun Bum on support
For purchases made through sunbuk.shop, Sun Bum applies the following guidance on support. For return or exchange assistance, contact Support@Sunbuk.shop or 2692779192.
Our approach at Sun Bum to eligibility
The following eligibility guidance applies to the Sun Bum storefront at sunbuk.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Sun Bum: exceptions
Sun Bum publishes this exceptions guidance for customers using sunbuk.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
How Sun Bum handles order problems
The following order problems guidance applies to the Sun Bum storefront at sunbuk.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Sun Bum: refund timing
Sun Bum publishes this refund timing guidance for customers using sunbuk.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Merchant Information
Business name: Sun Bum
Brand name: Sun Bum
Email: Support@Sunbuk.shop
Phone: 2692779192
Physical address: 415 I St, Sacramento, California, 95814, United States